Shipping policy
Shipping Policy
Effective Date: January 11, 2025
Thank you for shopping with Rise Excellence, LLC. Below you will find details regarding our shipping policies, including processing times, shipping options, and costs. Please review this policy carefully.
1. Order Processing
- All orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification when your order has shipped, including tracking information if applicable.
2. Shipping Rates and Delivery Estimates
Shipping charges and delivery estimates for your order will be calculated and displayed at checkout.
Shipping Options:
- Standard Shipping: 7-21 business days
- Expedited Shipping: 3-7 business days
- International Shipping: 14-30 business days
Delivery times are estimates and may vary due to carrier delays, customs processing (for international orders), or other factors beyond our control.
3. Shipping Destinations
We currently ship to the following locations:
- Domestic: United States
- International: Africa, Asia, Europe, South America
Orders shipped to international destinations may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.
4. Tracking Your Order
Once your order has shipped, we will send you a tracking number via email. You can use this number to monitor the progress of your shipment through the carrier's website.
5. Delayed or Lost Packages
If your order is delayed or lost, please contact us at [insert email address]. While we are not responsible for delays caused by the shipping carrier, we will assist in resolving the issue to the best of our ability.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us at info@risexcellence.com within [48 hours] of delivery. Include your order number, photos of the damaged or incorrect items, and a brief description of the issue. We will work to resolve the matter promptly.
7. P.O. Boxes and APO/FPO Addresses
We ship to P.O. Boxes and APO/FPO addresses using USPS, Fedex and UPS (if applicable). Delivery times for these addresses may be longer than standard shipping.
8. Changes to Orders
If you need to make changes to your shipping address or cancel an order, please contact us at info@risexcellence.com within 24 hours of placing your order. Once an order has shipped, we cannot make changes or cancel the shipment.
9. Contact Us
For questions about our shipping policy or assistance with your order, please reach out:
Email: info@risexcellence.com
Thank you for choosing Rise Excellence, LLC. We value your business and look forward to serving you!