Refund policy

Return and Refund Policy

Effective Date: January 11, 2025 

Thank you for shopping with Rise Excellence, LLC (“we,” “our,” or “us”). We strive to provide quality products and excellent customer service. Please read our return and refund policy carefully.

1. Returns

Eligibility for Returns

To be eligible for a return please:

  • Provide Proof
    • Of photos or videos clearly showing any damage or defect.
    • If photos are not enough, please upload a video. 
  • Email Us
    • At info@risexcellence.com within 30 days of receiving your order to initiate a return. 
  • Return Process
    • If deemed necessary by our team, the product may need to be returned before a refund or replacement is issued. 

We Will Accept Refunds For:

  • Delayed Orders
    • Beyond the stated delivery timeframe without tracking updates
  • No Delivery
    • Orders that are lost in transit or marked as delivered, but not received (subject to carrier investigation).
  • Products Damaged
    • Orders that arrive broken, defective or with visible damage.
  • Incorrect or Missing Items
    • Orders that have a wrong product, missing parts, or incomplete orders.

How To Start A Claim:

  • Email info@risexcellence.com within 30 days of delivery.
    • Include your order number, date, time and reason for the return.
  •  Wait for RISE X team to process your request and provide next steps!

Inspection and Approval

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, we will process your refund or exchange.

2. Refunds

Refund Eligibility

Refunds are issued in the following circumstances:

  • Items arrived damaged or defective.
  • The incorrect item was sent.
  • Approved returns that meet all eligibility criteria.

Refund Process

Approved refunds will be processed within 7-10 business days after the return is received and inspected.

Refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

Non-Refundable Items

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Digital products or gift cards are not eligible for refunds.

3. Exchanges

Exchanges are only allowed for items of the same type, subject to availability. To request an exchange, please follow the return process and specify that you want an exchange instead of a refund.

4. Cancellations

Orders can be canceled within 24 hours of placement, provided they have not been shipped. To cancel your order, please contact us immediately at [insert email address].

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@risexcellence.com within 48 hours of delivery. Include photos of the damage or defect, and we will work with you to resolve the issue promptly.

6. Contact Us

For questions or concerns regarding our return and refund policy, please reach out to us:

Email: info@risexcellence.com

This policy is governed by the laws of Montana and is subject to change without prior notice. Please review it periodically for updates.